CiscoWorks IP Telephony Environment Monitor (ITEM) is a suite of
applications that continuously evaluates and reports the operational
health of converged IP networks and IP telephony implementations,
including the monitoring of Cisco AVVID (Architecture for Voice,
Video and Integrated Data) and Cisco IOS Software-based IP telephony
environments.
CiscoWorks ITEM provides:
- Tools to manage daily customer care responsibilities of
help-desk personnel
- The capability to capture performance and capacity management
data
- Specialized operations and security tools for large and small
IP telephony implementations
CiscoWorks IP Telephony Monitor (ITM)
Monitors Cisco voice elements in the network to alert operations
personnel to potential problems and to help minimize downtime. Also
includes CiscoWorks Common Services, a common foundation for data
storage, login, access privileges, and navigation and launch
management for all CiscoWorks applications.
CiscoWorks IP Phone Information Utility (IPIU)
Provides operational status and implementation details about an
individual IP phone. Also provides security reports that document IP
phone "moves, adds, and changes" as well as information
about the physical and logical connections of every Cisco IP phone
installed in a given network.
CiscoWorks IP Phone Help Desk Utility (IPHDU)
Reports operational status and implementation details about
individual IP phones. Works in conjunction with the IPIU to make
read-only access to Cisco IP phone installation details available to
help-desk personnel.
CiscoWorks ITEM Gateway Statistics Utility (GSU)
Collects performance and behavior statistics about Cisco
CallManager-controlled and Cisco IOS Software-based IP telephony
gateways, which can be processed by third-party software to produce
utilization and capacity management reports.
CiscoWorks WAN Performance Utility (WPU)
Measures the performance, latency and availability of multiprotocol
IP networks on an end-to-end and hop-by-hop (router-to-router)
basis.
